Hygge Bikes is a British e-bike brand inspired by Danish design principles, specialising in premium
folding e-bikes, automatic e-bikes, commuter e-bikes, and fat tyre electric
bikes. Our bikes are designed to make everyday cycling simple, comfortable, and
enjoyable.

Hygge e-bikes
combine premium components, practical design, and everyday usability. Features
across the range include Samsung batteries, hydraulic disc brakes, torque
sensor technology, automatic gearing options, folding designs, and nationwide
service support.

Yes. Hygge e-bikes are designed to comply with UK EAPC (Electrically Assisted Pedal Cycle) regulations. They feature 250W motors with pedal assistance up to 25km/h
(15.5mph), allowing them to be ridden on public roads and cycle routes where
bicycles are permitted.

Yes. Hygge
e-bikes are UKCA and CE certified and are designed to meet relevant UK and European
safety and compliance standards.

You can find customer reviews on our website, Trustpilot, Google Reviews, YouTube reviews, and through independent e-bike reviewers who have tested Hygge Bikes across arange of riding conditions.

Hygge Bikes are designed and assembled to European standards, using carefully selected components from leading global suppliers. Every bike is built with a focus on quality, safety, and reliability to meet the expectations of riders across the UK and Europe.

Hygge Bikes operates dedicated facilities for both UK and European customers. Orders are fulfilled from the appropriate regional facility, helping ensure efficient delivery, local support, and a smooth customer experience. This allows customers to purchase with confidence, knowing their bike is supplied and supported within their region.

We accept majordebit cards, credit cards, PayPal, Klarna, and other secure payment methods available at checkout.

Yes. Hygge Bikes offers several flexible ways to spread the cost of your e-bike. At checkout, you can choose PayPal Pay Later or Klarna Pay Later, both offering interest-free payment options subject to eligibility. We also offer 0% APR finance through Novuna Personal Finance, with flexible repayment terms of up to 10 months. For full details, please visit our Finance &
Instalments section.

If your order has not yet been dispatched, our team may be able to help. Please contact us as soon as possible and we will do our best to accommodate any changes.

Yes. Eligible customers may be able to access discounts through selected partner programs. Please fill out Essential Workers and Students for the latest information and eligibility requirements.

Yes. You can book
a 7-Day Home Test Ride if there isn't a suitable location nearby, or
visit one of our retailers, dealers, or Decathlon partners for an in-store test
ride. You can find participating locations through our Store Locator. We
recommend contacting the store before visiting to confirm availability.

If you need to make a warranty claim, please contact support@hyggebikes.com with details of the issue and any relevant photos. Our team will review your request and guide you through the warranty process in your country.

You can find your nearest service partner, retailer, or Decathlon location using our Service Partner Locator

Customers who purchased through an authorised Hygge Bikes dealer can also contact their retailer directly for warranty assistance and support.

es, we provide an extensive warranty for our products to give you peace of mind, so you can enjoy your ride without worries. You can read about our full warranty coverage on our Warranty page.

To claim your warranty, simply fill in the support form or email us at support@hyggebikes.com with your details. Our team will assist you as soon as possible

Yes. We offer free delivery across most UK mainland postcodes. For certain locations, including some areas of Northern Ireland and remote postcodes, additional shipping charges may apply and will be displayed at checkout.

For more information, please email orders@hyggebikes.com before placing your order.

Yes. Hygge Bikes serves customers across the United Kingdom and Europe. Please Contact Us if you have any questions about delivery to your location.

We offer a 30-day return period on eligible purchases. Please refer to our Returns
Policy for full details, conditions, and exclusions.

Contact support@hyggebikes.com or fill in the Support From with the error code for troubleshooting. You can find a list of what your error codes mean in the manual but we suggest to contact us for a quicker resolution.

Email support@hyggebikes.com or fill in the Support Form with:

1. Your order ID
2. A description of the issue
3. Clear images of the damaged part

We’ll take care of everything and get you back on the road.

Yes. Hygge e-bikes use Samsung-powered batteries that are designed to meet high safety, reliability, and performance standards. Our battery systems are independently tested and certified to EN50604 standards and feature TÜV Rheinland Certified Battery Safety, providing additional assurance for quality, safety, and reliability. If your battery develops a fault covered under warranty, we will replace it in accordance with our warranty policy.

E-Bike range varies due to:

• Weight of rider & cargo
• Pedal assist level
• Speed & incline
• Tire pressure
• Battery charge & LCD settings

If range is significantly lower than expected, contact support@hyggebikes.com or fill in the support form.

To maintain battery health:

• Charge to 100% at least once a month.
• Avoid storing in cold temperatures for long periods.

Yes, we stock spare parts, which you can order from our Spare Parts page. If the part you need is not available, simply fill out the support form with your request, and we will provide you with options to get one to you as soon as possible.

The Hygge e-bikes includes a comprehensive warranty against manufacturing defects and faulty components under normal use.
Coverage includes the battery, motor, electrical components, brake defects, and
accessories, with 3 years of coverage on the frame and 1 year on the e-bike and
components. For full terms and conditions, visit our Warranty Coverage page: https://www.hyggebikes.com/pages/warranty-coverage

To make a warranty claim, please contact support@hyggebikes.com with details of the issue. Our team will review your claim and advise on the next steps.

Hygge Bikes has a nationwide network of service partners, including Decathlon stores across the UK. You can find your nearest service location using our Service Partner Locator.

If you purchased your bike through one of our authorised dealers, you may also be able to arrange warranty support directly through that dealer.

For
warranty-related repairs, we recommend contacting our support team first before
visiting a service partner.

Yes. Hygge Bikes partners with a wide range of approved Cycle to Work Scheme providers, helping eligible riders save on the cost of a new e-bike through salary sacrifice schemes. We currently support providers including Bike2Work, Cyclescheme, Halfords Cycle2Work, Vivup, Green Commute Initiative (GCI), Cycle Solutions, DASH, Caboodle, and My Benefits World. You can learn more and apply through our Cycle to Work Scheme section.

Yes, we can provide the necessary certifications if you need them to apply for government grants for electric bikes in your country. Simply reach out to us via the support form or email us at support@hyggebikes.com, and we’ll be happy to assist you.