Decathlon: Our Official After-Sales & Service Partner for E-Bikes

We’re proud to announce a major milestone in our journey: Decathlon UK is now our official after-sales and service partner for our e-bike brands, including the fast-growing and customer-loved Hygge Bikes range, launching officially on August 25th, 2025.

Since partnering with Decathlon in 2023, we’ve established a strong relationship built on performance, trust, and a shared commitment to quality. Over the past year, we’ve become one of the top-performing e-bike partners for online sales through Decathlon’s platform, proving the strength of our products and the loyalty of our customers.

Now, that partnership has evolved to bring even greater value:
All Hygge and partner-branded e-bikes are now supported by Decathlon’s national service network for repairs, warranty, and ongoing maintenance.

Full Nationwide Coverage, Only for Our Brands

This partnership gives our customers exclusive access to Decathlon’s 42+ store service centers across the UK for our e-bikes only. This means that no other third-party brands will have the same level of after-sales access through Decathlon, this support is offered exclusively for our models.

Here's what you can expect:

•  Repairs, servicing, and warranty support for Hygge and partner e-bike models

• Genuine parts used by trained Decathlon technicians

• Streamlined service experience — no more searching for independent shops

• Nationwide availability: From London to Glasgow, you’re always close to support

• Post-warranty care: Long-term servicing even after your warranty ends

This is a huge step forward for our community of riders, giving you access to professional, brand-trained e-bike support, wherever you are in the UK.

What It Means for our customers

When you buy a Hygge e-bike, you're not just buying a ride; you're investing in years of smooth, supported cycling. And with Decathlon now officially on board as our exclusive after-sales and service partner, you can expect:

• Total peace of mind with repairs and service available nationwide

• Trusted support from a well-known, reliable UK retailer

• Fast, efficient warranty processing through Decathlon’s expert teams

• No compromise on care — whether your bike is 3 months or 3 years old

We understand how important it is to keep your e-bike running efficiently and safely — and now, that support is easier to access than ever.

Built to Last, Backed by Trusted Service

Our e-bikes are built with a focus on durability, reliability, and everyday performance. Every model undergoes thorough testing and quality control before reaching our customers.

Now, with Decathlon providing dedicated after-sales and servicing for our bikes, we’re able to extend our promise of quality beyond the purchase, ensuring you have the support you need to keep riding confidently, year after year.

Confidence in Our Brand, and for Our Riders

This partnership reinforces everything we stand for:

• Premium-quality e-bikes, designed for real riders

• Exceptional service, supported by a trusted UK retail network

• Long-term customer care you can depend on

We’re proud to lead the way in e-bike ownership experience,  combining great design with great support.

Recognition That Fuels Us Forward

Hygge Bikes was proudly recognised as the Best Emerging E-Bike Brand at the SME Awards London, a reflection of our commitment to innovation, comfort, and performance. This recognition inspires us to keep pushing the boundaries of what an e-bike can offer, while making sure our riders enjoy every journey with confidence and ease.

https://smenews.digital/winners/hygge-bikes/

Whether you're commuting, exploring, or just enjoying the ride, you can now do so with complete confidence, knowing that your bike is supported by one of the UK’s most trusted service providers.